Since this situation is evolving rapidly, I encourage veterans and their families to consult the VA website for the most current information. Guidance from local VA medical facilities about their current operating status is available on each facility’s website, which can be found through the VA’s Facility Locator Tool.
I think I'm sick. What should I do?
Before visiting local VA medical facilities, community providers, urgent care centers, or emergency departments in their communities, veterans experiencing COVID-19 symptoms — such as fever, cough, and shortness of breath — are encouraged to call their VA medical facility or call MyVA311 (844-698-2311, press #3 to be connected). Veterans can also send secure messages to their health care providers via MyhealtheVet, VA’s online patient portal. VA clinicians will evaluate veterans’ symptoms and direct them to the most appropriate providers for further evaluation and treatment. This may include referral to state or local health departments for COVID-19 testing.
Can I keep my routine or previously scheduled appointment?
VA is encouraging all veterans to call their VA facility before seeking any care — even previously scheduled medical visits, mental health appointments, or surgical procedures. Veterans can also send secure messages to their health care providers via MyhealtheVet and find out whether they should still come in for their scheduled appointments. VA providers may arrange to convert appointments to Video Visits, where possible and veterans should feel free to request telehealth appointments from their VA providers.
Can visitors still access VA medical facilities?
Many VA medical facilities have cancelled public events for the time being, and VA is urging all visitors who do not feel well to postpone their visits to local VA medical facilities. Facilities have also been directed to limit the number of entrances through which visitors can enter. Upon arrival, all patients, visitors, and employees will be screened for COVID-19 symptoms and possible exposure.
What about VA nursing homes and spinal cord injury units?
On March 10, 2020, VA Announced that its 134 nursing homes (also called VA community living centers) and 24 spinal cord injury and disorder centers would be closed to all outside visitors. All clinical staff will be screened for COVID-19 daily before entering the nursing home or spinal cord injury units, and staff will work only within those units to limit possible transmission of the virus. Exceptions to the visitor policy will only be made for cases when veterans are in their last stages of life on hospice units or inpatient spinal cord injury units.
CLICK HERE to learn about calling ahead and other safety procedures you should expect when you arrive for your appointment at a VA clinic or facility.
CLICK HERE to visit the VA's telehealth page. You may be able to get assistance without leaving your home.
CLICK HERE to read the Department of Veterans Affairs' FAQ page on the coronavirus pandemic.
CLICK HERE to learn more about what the Department of Veterans Affairs is doing to respond to the outbreak.
CLICK HERE to locate a VA healthcare facility near you.
All local Virginia Department of Veteran Services offices are currently closed for in-person service. Service will still be provided during normal business hours via phone and email. CLICK HERE to find contact information for your local office.
The Central Virginia VA Health Care System is currently screening all visitors and employees at select entrances across the McGuire VA Medical Center facility and community clinics. All patients coming for an appointment should plan to arrive approximately one hour early, as we expect some delays in entry to the facility.