8NEWS: Rep. Spanberger asking Virginians to share experiences with USPS through survey


Rep. Abigail Spanberger has relaunched a survey to collect information from Virginians about their experience with the United States Postal Service (USPS) after an audit report released this week highlighted issues at a regional facility in Henrico County.

At the beginning of 2023, USPS consolidated operation for the entire central Virginia region. This consolidation resulted in the Richmond Regional Processing and Distribution Center (RPDC), which is located in the Sandston area of eastern Henrico, handling the processing and distribution for all of the region’s mail, as well as mail moving to and from other areas of Virginia and North Carolina.

After the consolidation took place, people across Virginia reported their mail was taking months to be delivered or was not delivered at all. These issues resulted in an audit of the Henrico facility by the USPS Office of the Inspector General.

According to a release from Spanberger’s office, the report showed “an egregious lack of attention to detail, poor synchronization between machines processing mail at the facility and the schedules of trucks transporting mail to and from the facility, and broader questions about whether the RPDC model is generating the cost savings and efficiency improvements this model has promised.”

As mail delays continue, Spanberger is asking Virginians to take part in her survey, which was originally launched in 2020, to share their experiences. Spanberger’s office says that 9,400 Virginians have responded to the survey so far to voice their concerns with USPS.

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